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Refund Policy

Refund Policy of BCC KH App

At BCC KH App, we are committed to providing a seamless and satisfactory experience for our users. Our refund policy is designed to ensure clarity and fairness. Please read the following terms carefully to understand our refund policy.

1. Eligibility for Refunds

  1. Digital Products: Refunds for digital products, including subscriptions, in-app purchases, and downloadable content, are generally not available once the product has been accessed or downloaded.
  2. Service Fees: Fees paid for any services offered within the app are non-refundable once the service has been rendered.
  3. Promotional Offers: Refunds for products purchased under promotional offers are subject to the terms of the specific promotion.

2. Requesting a Refund

  1. Initiate a Request: To request a refund, please contact our customer support team at [support email] within 30 days of purchase. Include your order number, purchase details, and the reason for the refund request.
  2. Assessment: Our team will assess your request based on the details provided and our refund policy criteria.
  3. Response Time: We aim to respond to all refund requests within 5-7 business days. You will be notified of the outcome via email.

3. Approval and Processing of Refunds

  1. Approval: If your refund request is approved, the refund will be processed to the original method of payment within 7-10 business days.
  2. Partial Refunds: In some cases, partial refunds may be granted for eligible requests based on the nature of the purchase and usage.
  3. Non-refundable Circumstances: Refunds will not be provided for issues that are not attributable to the app’s performance or for dissatisfaction stemming from personal preferences.

4. Exceptions

  1. Technical Issues: If you encounter technical issues with our app that prevent you from accessing the purchased product or service, please contact our support team immediately. We will work to resolve the issue or provide a refund if the issue cannot be resolved.
  2. Unauthorized Purchases: For any unauthorized or fraudulent purchases, please contact our support team as soon as possible to initiate an investigation.